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Our Legal Terms and Your Rights

yono247 operates under a clear set of legal terms that govern how your account, your data and your activity on this platform are managed.

Jurisdiction-aware accessAccount data handled securelyUPI, Paytm, PhonePe wallet rules coveredContact paths clearly listedPolicy updates communicated promptly

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How Our Policies Apply to You

yono247 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to yono247 and all services on this platform is subject to the laws and regulations applicable in your location. Where local law permits, you may open an account, fund a wallet via UPI, Paytm or PhonePe, and participate in the games and markets available to

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your region. By continuing to use this platform, you accept these terms in full. We reserve the right to update any policy section — when we do, we publish the revised version here and, where material changes occur, notify you through your registered contact. These terms
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exist to protect both parties: they set out what we commit to delivering and what we ask of you in return. If any clause here conflicts with mandatory local law in your jurisdiction, the applicable local law will take precedence.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

POLICY CONTACT PATHS

Reach Us on Legal and Account Matters

If you have a question about these terms, need to exercise a data right, or want to raise a compliance concern, our support team can direct you to the right process. We aim to respond to policy-related queries within one business day.

Team online

Email Support

Send your legal or policy query to our dedicated support address. We acknowledge receipt within 24 hours and aim to resolve most queries within three business days of receiving full details.

Live Chat

Start a live chat session from your account dashboard to raise account-specific concerns in real time. Our agents can escalate any matter that requires a formal policy or compliance review.

Help Centre

Our Help Centre contains searchable policy articles covering account terms, wallet rules for UPI and Paytm transactions, data rights and how to request account changes or closures.

DATA AND ACCOUNT SECURITY

How We Handle Data, Cookies and Account Safety

Security and transparency around your account and personal data are not optional extras — they are built into how yono247 operates day to day.

Data Handling

Personal data you provide when opening an account — name, contact details, payment identifiers — is stored using encrypted databases. We do not sell your personal data to third parties, and access within our organisation is restricted to staff who need it to service your account.

Cookies Policy

We use cookies to keep your session active, remember preferences and measure how pages perform. You can manage non-essential cookie categories through your browser settings at any time without affecting your ability to use your account.

Account Security

Each account is protected by password authentication, and we strongly encourage you to use a unique password. Suspicious login attempts trigger automated alerts, and you can review your active sessions from the account security section.

Data Retention

We retain account and transaction records for the period required by applicable law and our operational obligations. Once that period expires, data is securely deleted. You may request a summary of what we hold by contacting support.

Your Rights

Subject to local law, you have the right to access, correct or request deletion of your personal data. Submit a formal request via email support, and our compliance team will respond within the statutory timeframe applicable in your jurisdiction.

Policy Contact

For any formal legal notice, data request or compliance escalation, address your correspondence to our legal desk via the email listed in the Help Centre. We acknowledge all formal notices within two business days.

Common Questions About Our Legal Terms

Below are the questions we hear most often about how these terms work, what your rights are, and how to get something changed or clarified on your account.

These terms apply to anyone who opens an account or accesses any part of the yono247 platform. Access is available where local law in your region permits, and by using the platform you confirm that accessing it is lawful in your jurisdiction.

Send a written data-access request to our support email with your registered account details. Our compliance team will compile and deliver a summary of the personal data we hold for your account within the timeframe required by applicable local law.

Yes. Where local law grants you the right to erasure, contact support with a formal deletion request. We will remove data that is not subject to a legal retention obligation and confirm completion once the process is done.

Payment identifiers linked to UPI, Paytm or PhonePe are stored in encrypted form and used only to process your transactions. We do not store full payment credentials on our servers, and wallet data is subject to the same retention and deletion rules as other account data.

When we update any section of our legal terms, the revised version is published on this page with an updated effective date. For material changes that affect your rights or how your data is used, we will also send a notification to your registered contact.

These terms are governed by the laws applicable in the jurisdiction where our services are operated. Where a conflict arises between our terms and mandatory local law in your region, the applicable local law will take precedence.

Address your formal complaint to our legal desk by email, as listed in the Help Centre. Include your account number, a clear description of the issue and any supporting evidence. We acknowledge formal complaints within two business days and follow a defined escalation path.

Our Legal Terms and Your Rights

Reach Us on Legal and Account Matters

Email Support

Live Chat

Help Centre

How We Handle Data, Cookies and Account Safety

Data Handling

Cookies Policy

Account Security

Data Retention

Your Rights

Policy Contact

Common Questions About Our Legal Terms

01 Who do these legal terms apply to?

02 How do I request a copy of my personal data?

03 Can I ask yono247 to delete my account data?

04 What happens to my UPI or Paytm wallet data?

05 How will I know if these terms change?

06 What law governs these terms?

07 How do I raise a formal complaint about a policy matter?

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